Refund Policy for Online Courses
We are committed to providing quality education. Our refund policy is structured around the nature of digital content delivery.
Refund Request Window: All requests for cancellation and refund must be sent via email within 24 hours of the purchase time.
Refund Criteria:
- Full Refund: A full refund will only be processed if the request is made within the 24-hour window AND the user has not accessed, logged into, or viewed any part of the course content or materials on the platform.
- No Refund: Once a user has accessed, viewed, downloaded, or logged into the course content, the sale is considered final, and no refund will be provided.
How to Request a Refund: To request a refund, please email our support team with your order ID and the reason for the request.
- Email: info@shabbasacademy.com
- Contact Number: +91 9876543210
Refund Processing: Approved refunds will be processed back to the original payment method within 10-15 business days. Note that bank or payment gateway charges may be deducted.